Customs
Open PositionJOB SUMMARY
Serves customers by providing product and service information; resolving product and service problems
ESSENTIAL DUTIES & RESPONSIBILITIES
1. Attracts potential customers by answering product and service questions; suggesting information about other products and services.
2. Opens customer accounts by recording account information.
3. Maintains customer records by updating account information.
4. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
5. Receives customer order and work with relating Department to confirm Pro forma invoice to customers.
6. Ensures customer order to be shipped timely as ETD commitment.
7. Communicates with customers for shipping document, payment.
8. Maintains relationship with key customers
9. Completes other assignments and special projects as requested by the Customer Service Supervisor/Supply Chain Manager.
SCOPE OF RESPONSIBILITY
Be responsible for maintaining and developing customer
MINIMUM QUALIFICATIONS
1. Education
▪ Required – University graduate, major in Business Administration or English
2. Experience
▪ Over 3 year experience in customer service
▪ Proven track record of success measured by increased responsibility and attainment of prescribed objectives.
3. Knowledge of:
▪ Customer Management
▪ Knowledgeable about furniture product
4. Skills and Abilities
▪ Strong interpersonal & multi-tasking skills
▪ Strong problem solving skill
▪ Familiar with maintaining customer database
▪ Excellent communication skills, ability to communicate with all organizational levels
▪ Fluency in written and spoken English.
EQUIPMENT USED
▪ Computer: MS Office
▪ Scientific Calculator
▪ Copier
▪ Phone